The Union government has directed IndiGo to temporarily reduce its daily flight operations by 10%, following a sharp rise in cancellations affecting passengers nationwide. The decision came soon after the Ministry of Civil Aviation summoned the airline’s CEO to seek an explanation for the disruptions, which triggered widespread inconvenience during a high-demand travel period.
Aviation Ministry Steps In After Passenger Outcry
Officials said the ministry intervened after receiving persistent complaints about last-minute cancellations, delays and inadequate customer support. The government emphasized that airlines must ensure operational reliability and avoid excessive cancellations that leave passengers stranded. The 10% operational cut is aimed at stabilizing schedules and preventing further disruptions.
IndiGo Asked to Prioritise Passenger Convenience
Sources indicate the ministry has instructed IndiGo to prioritize flights with higher passenger loads and ensure clearer communication with travellers. The airline is also expected to submit a revised operational plan that guarantees smoother functioning over the next few weeks.
Nationwide Impact on Travellers
The decision affects passengers across major metros, including Delhi, Mumbai, Bengaluru, and Hyderabad—cities where IndiGo handles heavy traffic. Travel experts note that while the temporary cut may reduce available seats, it is likely to improve reliability and prevent chaotic last-minute cancellations.
Industry Observers See It as a Strong Message
Analysts believe the government’s action sends a strong signal to the aviation sector that operational lapses will not be tolerated, especially during peak seasons. This move underscores the Centre’s focus on safeguarding passenger rights and ensuring stability within India’s fast-growing aviation market.
