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EDUCATION BUSINESS

'I Apologise...' Byju’s Raveendran Shares Special Message For Students, Check

Byju's Raveendran: Byju Raveendran, the founder of India's leading ed-tech company Byju's, has issued a heartfelt apology to students and parents amid ongoing concerns over the company’s service and learning experience.

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Neha Kumari
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Byju Raveendran, the founder of India's leading ed-tech company Byju's, has issued a heartfelt apology to students and parents amid ongoing concerns over the company’s service and learning experience.

'I Apologise...' Byju’s Raveendran Shares Special Message For Students, Check

 

In an interview with ANI, Raveendran said, “Even if one student has missed out in the last six months, I will today apologise to them, but we’ll compensate for it.” He admitted that a few thousand learners experienced disruptions in course continuity, particularly starting from September 2023, when insolvency-related issues halted payments to teachers.

“Even if it’s one student, it still cannot happen,” he said, showing clear regret for the distress caused to learners. However, he added that the company’s core product continued functioning. “Millions of students got our product, happily learned from it, and finished their courses. The product part was not disrupted.”

‘I Owe Them Compensation’

Raveendran stressed that despite investor pressure, BYJU’S chose not to abruptly cut services to ensure course completion for enrolled students. “You have to finish what you start,” he stated. He is now actively working on compensation plans for affected learners.

BYJU’S 3.0: The AI-Driven Reboot

Looking ahead, the CEO unveiled plans for “BYJU’S 3.0”—a new phase powered by Artificial Intelligence. The updated platform aims to deliver personalised, scalable education without compromising on quality. “There is now an opportunity to almost productise the service part—one personal tutor for every student,” he said.

He reiterated that AI will not replace educators but will empower them. “It’s going to be the same mission—how do we make it easy and interesting for students?”

‘Mistakes Were Made, But We Corrected Them’

Addressing previous criticisms of the company’s aggressive sales tactics, Raveendran admitted mistakes were made by “a few hundred” of the many salespeople employed, but he said corrective actions were taken. “We were selling the love for learning,” he emphasized.

He also clarified that he only endorses what he would use for his own family. “I will never sell any product that is not used at home or something I wouldn’t give my son. He learned the fundamentals of math and coding through WhiteHat Junior.”

‘We Won’t Give Up’

Despite regulatory, financial, and legal troubles, Raveendran appeared defiant. “We are not able to fight this media battle. It’s like large corporations on the other side. But we are not giving up. How do you beat a person who never gives up?” he said.

Founded in 2011, BYJU’S became India’s edtech giant during the Covid-19 pandemic but has faced a steep decline over the past year. Still, Raveendran is confident that BYJU’S 3.0 will mark a new beginning—with fewer resources, more technology, and a renewed promise to students.

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