Kolkata-based actress Swastika Mukherjee recently took to social media to criticize Uber for its lack of clarity and reliability regarding pet-friendly rides. Despite the ride-hailing service offering a "pet-friendly" option, Mukherjee faced difficulty in getting a cab willing to accommodate her pet, highlighting the ongoing struggles pet parents face when traveling with their furry companions.
Mukherjee shared her experience on X (formerly Twitter), calling out Uber for misleading users with its "pet-friendly" label while drivers continue to refuse passengers with pets. Her post resonated with many pet owners who have faced similar issues, sparking a broader discussion on the need for better implementation of pet-inclusive transportation policies.
Challenges Faced by Pet Owners
Despite booking a pet-friendly ride, Mukherjee claimed that the driver refused to accommodate her pet.
Many users responded with similar complaints, stating that drivers either cancel rides or make passengers feel unwelcome when they bring pets.
The inconsistency in Uber's policy raises concerns about whether drivers are adequately informed or trained to handle pet-friendly rides.
Demand for Clarity and Accountability
Swastika Mukherjee’s post has prompted calls for Uber to ensure that its pet-friendly service is genuinely accessible. Users are demanding better driver awareness and stricter policy enforcement to prevent last-minute cancellations.
This isn't the first time Uber has been under scrutiny for its pet policies. Many pet owners argue that despite paying extra for pet-friendly rides, they often struggle to find cooperative drivers, leading to inconvenience and delays.
Mukherjee’s public complaint has reignited discussions on the need for more inclusive and dependable transportation options for pet owners, urging companies like Uber to bridge the gap between policy and real-world implementation.