The Finance Ministry will hold meetings with Infosys on issues related to the new Income Tax Portal. The senior officials of the Ministry of Finance have set an interactive meeting on the 22nd of June, 2021, between 11:00 AM to 01:00 PM with Infosys (the vendor and its team) on issues/glitches in the recently launched e-filing portal of the Income Tax Department.
Apart from the stakeholders, ICAI auditors, consultants, and taxpayers will also be part of the conversation.
“The new portal has been fraught with several technical glitches/issues leading to taxpayer inconvenience. Written representations on the problems/difficulties faced in the portal have also been invited from the stakeholders,” the ministry said.
“The much awaited e-filing portal 2.0 was launched last night 20:45hrs. I see in my TL [timeline] grievances and glitches. Hope @Infosys & @NandanNilekani will not let down our taxpayers in the quality of service being provided. Ease in compliance for the taxpayer should be our priority,” Sitharaman’s posted from her personal handle. This tweet was later was retweeted by the Income Tax Department.
“The new e-filing portal will ease the filing process and enhance end user experience. @nsitharaman ji, we have observed some technical issues on day one, and are working to resolve them. @Infosys regrets these initial glitches and expects the system to stabilise during the week,” Nilekani tweeted.
There are some techinical glitches in the server that lead to the inconvenience to the taxpayers. Written representations of the problems/difficulties faced in the portal have also been invited from the stakeholders.
Representatives from Infosys will present all the answers and clarify the issues of the taxpayers and the Indian government.