The National Highways Authority of India (NHAI) has simplified the Know Your Vehicle (KYV) process to make it easier for vehicle owners to comply with FASTag requirements. The move comes after several users faced technical issues and confusion while completing the earlier version of the KYV process.
NHAI Simplifies KYV Process to Ease FASTag Compliance
Under the revised procedure, users now need to upload only one front-facing photo of their vehicle that clearly shows the number plate and FASTag. The earlier requirement to upload multiple images, including side angles, has been removed. Additionally, the system will now automatically fetch registration details from the VAHAN database once the vehicle number, chassis number, or mobile number is entered.
NHAI has also instructed banks
The NHAI has also instructed banks and FASTag issuers not to deactivate existing FASTags immediately if the KYV process is pending. Instead, users will receive SMS reminders and assistance from the banks to complete their verification smoothly. This step aims to ensure that no commuter faces inconvenience at toll plazas due to inactive FASTags.
Officials said the simplification will help in improving compliance while also addressing the misuse of FASTags, such as their use on vehicles other than the one they were issued for. The KYV initiative is meant to link each FASTag directly and accurately to a single vehicle, thereby enhancing transparency and reducing toll fraud.
Transport experts believe this reform will benefit millions of daily commuters, especially commercial drivers who frequently travel across states. It is also expected to make highway toll collection more seamless, reduce queues at toll plazas, and encourage more users to adopt digital toll payment systems.
The NHAI has urged all vehicle owners to verify their details at the earliest and contact their issuing bank or customer support helpline in case of any difficulties. With these changes, the authority aims to create a more efficient and user-friendly toll payment ecosystem across the country.
