The Delhi Metro is a lifeline for millions of people in Delhi and the National Capital Region (NCR), offering convenient and comfortable transportation. However, incidents of misbehavior and harassment can affect the travel experience for passengers. To address such issues promptly, passengers can directly contact the metro driver using an emergency button installed in every coach.
Using the Emergency Button
If you encounter any misconduct or suspicious activity while traveling on the metro, you can press the red emergency button located in each coach. This button serves as a direct line of communication with the metro driver. Whether it’s harassment, fights or the presence of an abandoned bag posing a potential threat, passengers can alert the driver immediately.
Immediate Assistance
Upon receiving an alert, the metro driver will take swift action to address the situation. At the next station, Central Industrial Security Force (CISF) personnel will board the train and attend to the reported issue. Passengers are encouraged to communicate the problem to the CISF personnel who will take appropriate measures, including removing any troublemakers from the train if necessary.
Contacting CISF Directly
In addition to using the emergency button, passengers can also reach out to CISF directly by calling the provided numbers: 9971959001 and 7428591281. This ensures that assistance is readily available in case of emergencies or instances requiring immediate intervention.
Compliance with Metro Rules
It’s important for all passengers to adhere to the rules and regulations of the metro system. Failure to comply may result in fines or even legal consequences. By maintaining discipline and respecting fellow passengers, everyone can contribute to a safe and pleasant journey on the Delhi Metro.