Punjab Chief Minister Bhagwant Mann on Wednesday met citizens at his Jalandhar residence under the government’s ‘Lok Milni’ public interaction initiative, where he listened to grievances and directed officials to resolve issues on the spot.
Direct interaction with citizens
During the programme, Mann heard complaints and requests from attendees and instructed concerned departmental officers to address them immediately. According to the Chief Minister, such outreach programmes are intended to ensure that administrative solutions reach people without delay.
Bhagwant Mann: Government’s commitment
Mann said the government is committed to ensuring that citizens do not face unnecessary difficulties and that it is fulfilling its duty toward the public with full responsibility. He emphasized that resolving people’s problems remains a priority for the administration.
Future plans
The Chief Minister stated that similar ‘Lok Milni’ programmes will continue in the future, indicating that the government plans to maintain direct engagement platforms for grievance redressal and public feedback.
Administrative significance
Officials say such initiatives help reduce bureaucratic delays, improve accountability, and strengthen trust between citizens and the government by enabling real-time problem resolution.
Officials present at the event noted that grievances raised by citizens ranged from civic infrastructure concerns and utility issues to individual administrative matters such as documentation delays and local service requests. Departments were instructed to prepare follow-up reports to ensure that the directions issued during the session are implemented within stipulated timelines.
Public response
Attendees reportedly welcomed the initiative, saying direct access to the Chief Minister and senior officials gave them confidence that their concerns were being heard at the highest level. Several citizens expressed satisfaction after receiving on-the-spot assurances or immediate administrative intervention.
