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Indian Railways has launched a new SwaRail SuperApp aimed at enhancing the passenger experience and simplifying railway services. Currently in the beta testing phase, the app is available for download on both the Google Play Store and Apple App Store, offering users a comprehensive platform for all railway-related services.
The Ministry of Railways has developed the SwaRail SuperApp to integrate several individual railway services into a single, user-friendly platform, allowing passengers to access all the necessary features in one place. This move is expected to increase convenience and boost the user experience, eliminating the need for passengers to rely on multiple apps for railway services in India.
The app is developed by the Centre for Railway Information Systems (CRIS), which has brought together all public-facing apps under the Indian Railways umbrella, making it a one-stop solution for various needs.
The SwaRail SuperApp will allow users to perform a variety of tasks, such as:
Reserved Ticket Bookings
Unreserved Ticket and Platform Ticket Bookings
Train and PNR Status Enquiries
Rail Madad for Complaint Management
Parcel and Freight Enquiries
Food Orders on Trains
This integration will make it much easier for passengers to navigate the services and reduce the time spent switching between different apps.
The launch of the SwaRail SuperApp is in line with the Indian Railways’ efforts to modernize and streamline the passenger journey, ensuring that the entire process, from booking tickets to ordering food, can be done efficiently through a single platform.
While the app is still in its beta phase, the Ministry of Railways has announced that it will be released for public use soon. This initiative marks a significant step towards digitizing train travel and enhancing customer convenience.