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Viral Video: A woman is shown angrily berating railroad employees in a recent viral video because her coach's air conditioner isn't working properly. The video was posted to Twitter by the well-known account "Ghar ka kalesh," and it has since received a lot of views and generated conversation.
The woman, who is clearly upset in the video, explains that she suffers from high blood pressure and that her condition is being made worse by inadequate cooling. You can feel her agitation as she emphasizes how important it is that her AC function immediately and asks that it be fixed for her own health. Her demands are emphasized by the exact words, "The cooling should be such that one has to sleep with a blanket."
The video shows a man trying to fix the air conditioner in response to the woman's growing complaints. His attempts to resolve the matter and his presence demonstrate how quickly the railway employees responded to the complaint. Social media users have had differing opinions about the video. Certain users express empathy for the woman's situation, particularly considering her health issues.
They contend that since customers pay more for luxury in AC coaches, the railway services should guarantee that all utilities are in working order. Some, however, take issue with the woman's strategy, saying that even while her worries are legitimate, she should have expressed them in a more subdued manner.
The incident highlights more general problems with the railway services, namely the upkeep of facilities and the staff's responsiveness to customer concerns. It also emphasizes how social media may be used to expose such instances, sparking debates and possibly even taking appropriate action from the appropriate authorities. It is unclear if the public uproar and the video would result in better services and more effective processing of passenger complaints going forward.