A viral video circulating on social media has sparked widespread praise for Zomato and its founder, Deepinder Goyal, after a customer received an automated call requesting him to pick up his food order from downstairs. The reason behind the call has resonated deeply with users online.
What the Viral Zomato Video Shows
In the video, the customer explains that he received an automated voice message from Zomato stating that the delivery rider was disabled and requesting the customer to come down to collect the order. The message was framed politely and focused on ensuring a smooth and safe delivery experience.
DON'T MISS
The moment struck a chord with viewers, who lauded Zomato’s thoughtful use of technology to support delivery partners with physical disabilities.
Why the Automated Call Matters
According to users reacting online, the automated call reflects a deeper intent: employee safety and dignity. Instead of forcing a disabled delivery rider to navigate stairs or difficult access points, Zomato’s system proactively adjusted the delivery process.
This small but impactful change highlights how food delivery platforms can use tech-driven solutions to accommodate diverse employee needs while maintaining service efficiency.
Customer Applauds Deepinder Goyal’s Leadership
The customer in the viral clip publicly saluted Zomato founder Deepinder Goyal, crediting the company’s leadership and tech team for building systems that prioritise delivery partner welfare.
Many social media users echoed this sentiment, calling the initiative “empathetic,” “inclusive,” and “a model for the gig economy.”
Social Media Reaction and Industry Impact
The viral video has triggered broader discussions around gig worker safety, accessibility, and responsible automation. Users praised Zomato for setting a benchmark in inclusivity, with some urging other delivery platforms to adopt similar practices.
Industry observers note that such features not only improve worker safety but also strengthen brand trust and customer loyalty.
Corporate Responsibility, Zomato Care For
Rather than a public campaign, this initiative appears embedded quietly into Zomato’s delivery workflow. The understated approach has amplified its impact, turning a routine food order into a viral moment of corporate responsibility.
