IndiGo: IndiGo, India’s largest airline, has gone on a full damage control mode after a massive wave of flight disruptions and cancellations left thousands of passengers stranded at different airports in the country.
In a dramatic move to regain trust, IndiGo announced a comprehensive support package for the stranded passengers and all those affected, including passenger accommodation, full refunds, and transport for those affected during the critical period of December 5 to 15, 2025.
What IndiGo Is Offering?
In response to the ongoing crisis, IndiGo has confirmed that all affected passengers whose flights were cancelled for the period between December 5 to 15, 2025 will receive automatic refunds to their original payment method. Passengers are not required to file a separate refund request as refunds will be processed by the airline itself. Additionally, IndiGo has waived all rescheduling and cancellation fees for tickets booked during this period, which will help passengers change their plans without incurring extra charges.
Passenger Accommodation and Transport
To address airport chaos, IndiGo has arranged thousands of hotel rooms in major cities of the country such as Delhi, Mumbai, Bengaluru, and Hyderabad for stranded travellers. Surface transport mediums such as buses and taxis are being offered to ferry passengers to and from accommodations and airports. Food and snacks were distributed at some airports in the country, while lounge access was offered to senior citizens wherever possible.
The Cause of the Crisis
The present-day operational meltdown is attributed to a shortage of pilots and misjudged crew requirements under the new Flight Duty Time Limitations (FDTL) norms, which restrict pilot working hours. IndiGo admitted that it went wrong in planning gaps and has since temporarily rolled back some of these regulations to stabilize operations. Further cancellations and reduced services are anticipated until at least December 8.
The quick response of IndiGo marks a significant effort to mitigate passenger inconvenience and restore its reputation for reliability. However, the underlying issues still highlight the urgent requirement for better planning, execution, business contingency plan, and communication in India’s aviation sector. Meanwhile, passengers are advised to monitor updates, use official channels for rebooking, and be aware of their rights under DGCA rules.
