Punjab News: Government on Friday approved the award of a contract to a new service operator to run 535 sewa kendras in the state in an effort to guarantee seamless services to citizens in a transparent way.
This time, the contract has been changed to a transaction-based approach, doing away with the prior revenue-sharing model. As a result of this
Award letter to representatives of TerraCIS Technologies
After the board of governors meeting of the Punjab State e-Governance Society here, Governance Reforms and Public Grievances Minister Aman Arora handed the award letter to representatives of TerraCIS Technologies Ltd and stated that the new service operator had been chosen in a transparent and time-bound manner to run, maintain, and manage sewa kendras for the upcoming five years.
Non-IT infrastructure
According to the new contract, the operator will provide the non-IT infrastructure (ACs and water coolers) and IT infrastructure (desktop, computers, scanners, etc.) that was previously provided by the government at each sewa kendra.
“This new contract has also paved a way for doorstep delivery services to residents as promised by CM Bhagwant Mann,” said Arora. More than 430 services are now offered to citizens through sewa kendras, and soon doorstep delivery will begin for all crucial services, such as marriage certificates, birth and death certificates, caste, income, and area certificates.
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