The Directorate General of Civil Aviation has imposed a ₹22 crore fine on IndiGo following widespread flight disruptions in December 2025. Thousands of passengers were affected by delays and cancellations during the peak holiday season, causing major inconvenience.
Financial Impact Could Exceed ₹1,180 Crore
Industry experts estimate that the airline could face a total financial impact of over ₹1,180 crore. This includes compensation to passengers, operational losses, and potential legal claims. The December chaos has been described as one of the largest service breakdowns in recent years for India’s largest airline.
IndiGo Takes Corrective Measures
IndiGo has acknowledged the issues and said it is taking steps to prevent incidents in the future. Measures include revising flight schedules, increasing staff deployment, and improving operational planning. The airline stressed its commitment to minimising disruption for passengers.
Passengers Advised to Check Flights
Travellers affected during December are encouraged to check their flight status and claim compensation. The DGCA’s strict action serves as a warning to all airlines to maintain operational discipline during peak travel periods.
Industry Implications
The December disruption highlights challenges faced by airlines during high-demand periods. Analysts note that IndiGo may take months to recover both financially and in terms of public reputation. The situation also underscores the importance of contingency planning for large-scale operations.
